Citizen Service
The Citizen Service (Borgerservice) guides you through the service system and provides you with information within a wide range of services.
The Citizen Service is situated in Infocenter Struer and offers walk-in service regarding a number of questions such as:
- Retrieving the right forms
- How to sign up for child care
- How to change your address
- How to apply for housing subsidy or health insurance
Citizen Service - Infocenter Struer
Smedegade 7
7600 Struer
Postbox 19
Phone: (+45) 9684 8484
E-mail: borgerservice@struer.dk |
Opening hours:
Monday to Wednesday:
Thursday:
Friday: |
9.30 a.m. - 15.00 p.m.
9.30 a.m. - 17.00 p.m.
9.00 a.m. - 13.00 p.m.
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We are here to service you so please do not hesitate to seek our assistance. Even if we cannot help, we will direct you to a person who can.
Below is a list of information that may help you.
Residence permit
To get a residency permit, contact The Danish Immigration Service
Danish Immigration service
Ryesgade 53
2100 København Ø
E-mail: us@us.dk
Phone: (+45) 3536 6600
Office opening hours:
Monday - Friday
8.30 a.m. - 12.00 p.m.
(Thursday also 15.30 - 17.30)
Phone:
Monday - Friday
9.00 a.m. - 15.00 p.m. |
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How to get a Civil Registration Number (CPR number)
You need a residence permit to get a civil registration number. You get the residence permit from Danish Immigration Service ("Udlændingeservice"). Once you have obtained your residence permit, you have to apply for a civil registration number by completing an entry form. The person concerned must appear in person at "Citizen Service". |
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Please remember to bring along your passport and residence permit. If you are married, you must bring your marriage certificate. If you have children, you must also bring their birth certificate. You must complete an entry form before the registration can take place.
Within 14 days after the registration, you will receive your health insurance card which contains your civil registration number.
Application for arrival.
Be aware that:
- Registration is only possible if you have a permanent address, and your stay is going to last minimum 3 months.
- If you re-enter Denmark, you must obtain a new residence permit to be registered in the civil register again. If your permit is still valid, the Immigration Service can update your papers.
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The health insurance card
The health insurance card is sent to you at your address by the Municipality of Struer. The card is your proof, that you are entitled to public health care and it contains information about your name, address, your civil registration number and the name and address of your doctor.
If you lose your health insurance card, a new one can be issued. You can apply to Citizen Service in person, by phone or in writing to get a new one.
A new health insurance card costs DKK 165,00.
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Moving
If you move, you must notify the Citizen Service by phone or by filling in a special form, at the office. It must be done no later than five days after moving. If you do not change your address, you may have to pay a fine. Always remember to have your name at the mailbox or at the front door, otherwise you may not receive your mail. In some instances, the Municipality may require the landlord to confirm your move, before the registration can take place. |
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The Municipality can also change your address if you have given incorrect information.
This may occur if:
- An investigation proves that you are not living at the address you have told to the municipality.
- You refuse to change the address.
You have the possibility to get protection to prevent private individuals from getting information about your name and address. The protection applies for one year at a time, but you can always ask to have this period extended. You can terminate the protection as well.
Your address can, in certain circumstances, be given to public authorities and normally private creditors, but they have to prove that they have a legitimate interest.
Be aware, that it may affect your possibilities for continued residence in Denmark, if you relinquish your home in Denmark or travel back home on holiday.
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Visiting the doctor
| In Denmark almost all medical treatment goes through your private practitioner. In need of specialised treatment, your practitioner must refer you to the right specialist. Also answers from hospital tests etc. are usually sent to your own practitioner, and you must get the answers here. |
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If you need to see your doctor, you have to call to make an
appointment.
Most doctors have phone hours between 8 am. and 9 am.
You must bring your health insurance card when you visit the
doctor, as the doctor needs the information about you contained in the card.
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Emergency doctor service
If you get sick on weekdays after 4 p.m. (normal closing time for the
doctors), during weekends or public holidays, you have the possibility to call the
emergency doctor service.
You should be prepared to tell the doctor on duty your name, civil registration number
and how you are feeling. Depending on your answers, the doctor will tell you
whether you should visit your doctor the following day, a doctor should visit
you at home, or whether you should go to the emergency doctor immediately.
It is very important that you remember to call and make an appointment with the doctor, BEFORE you meet in person. You must provide transportation to and from the consultation yourself.
It is also very important that you only call the emergency doctor service, when it is absolutely necessary. The doctor service (vagtlæge) can be reached at phone number (+45) 7011 3131 between 16.00 p.m. and 8.00 a.m. The consultation is located in Holstebro in connection with the hospital.
List of doctors
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Dental care
To visit the dentist, you have to make an appointment. In Denmark all children are entitled to free dental care. Adults older than 18 years must find their own private dentist. You can find addresses for different dentists by looking in the local telephone directory. You can get a free telephone directory at the Citizen Service. |
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Normally, you have to pay for check-ups and treatments yourself, but the state pays part of the costs. This amount is automatically deducted from your bill.
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Children
As both parents work during the day in most families, most small children are looked after in day care, kindergarten etc. The institutions and parents stay in close dialogue to insure the child's wellbeing and upbringing.
Day care and institutions for children
You have to contact the municipality yourself, to register your child for a place in an institution.
You will have to fill in an application form. If not any places are immediately available, your child will be placed on a waiting list. Be sure to apply for a place for your child early, this gives a better chance of finding a place when needed.
We guarantee your child a place in day care, nursery school or youth club, within a maximum of three month. Because our day care is widely spread all over the Municipality of Struer, we can offer you an opportunity for day care near your home.
You are always welcome to visit several day care centres before deciding, where you would like to place your child. It is always a good idea to call and make an appointment.
You must however pay to have the child cared for in a day care/institution. Depending on your income, you can also apply for a free or partially free place for your child. The municipality will calculate whether you are entitled to this.
If you have several children who need to be cared for in the municipality, you will get a discount in your monthly payment. You will not have to apply to the municipality.
If you move to another municipality before your child starts in day care, please contact the new municipality and get the child placed on a waiting list there.
You can also keep the child at the day care in the municipality from which you just moved,
if the child already has started.
In Struer day care consists of:
- "Vuggestue" - nursery for 0-3 year old children
- "Dagpleje" - nursery in a private home consisting of one caretaker "dagplejemor" who looks after 4-5 children age 0-3 years
- "Børnehave" - Kindergarten 3-6 years
- "SFO" - after school institution where adults prepare activities for school children in the afternoon
- "Klub" like "SFO" but often for older children.
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Pregnancy and Maternity leave
If you get pregnant while working or just residing in Denmark you are covered by a number of laws and regulations. Firstly, it is worth emphasising that no one can get fired because they are pregnant. In fact, the employer must be most careful of he needs to dismiss a pregnant women. This can be done only in cases where for instance the woman's workplace/department is closed down.
On the contrary, it is also worth noticing that pregnancy is not considered an illness in Denmark. Most women work all the way through their pregnancy, however, their employer is obliged to arrange work so that the woman is by no means challenged or burdened beyond limits. What happens during pregnancy?Once you have discovered you are pregnant, you will be followed by two sides of the public health system. One is your own practitioner, who will see you a couple of times and also refer you to scanning. Basically, most women are offered two scanning sessions, one in week 13 and again around week 19. |
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Besides your doctor, you will be followed by a midwife ("Jordemoder"). Your midwife will talk to you about all aspects of your pregnancy, labour and becoming a family. Your baby will also be delivered by the midwife on duty, and doctors are only involved in case of difficulties.
If you feel ill during pregnancy
It is up to your practitioner to assess whether you are fit to work during your pregnancy. If you feel unable to work, you must get a doctor's statement about this, saying that you are able to work part time or none at all.
When your employer is presented with this declaration he must act accordingly. You will continue to receive payment, and later you will receive benefits from municipality, and your employer will receive compensation from his municipality.
Maternity Leave
Denmark offers the opportunity of women being on maternity leave beginning from four to eight weeks before labour and lasting around a year. The employer is compensated for the women's absence through a special fond covering all companies in Denmark.
It is wise to consult your municipality regarding your leave, as there are many different options. Every mother must take 14 days of leave following labour, but after this period of time there are many options. For instance you can be on part time leave, or you can split the leave with your partner enabling each of you to spend time with the child.
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Subsidy
To be entitled to any kinds of subsidy, you must be registered in
the National civil register, which means that you have been assigned a civil
registration number (CPR-number).
Any subsidy you are entitled to from the municipality will
be transferred to your NemKonto each month. The bank will create a NemKonto
for you. NemKonto is the bank account used by public offices etc.
Normally, when the municipality makes a decision regarding subsidy, you will receive a letter. The letter also contains an appeal guide which indicates, where and when you can complain, if you are dissatisfied with the decision.
Child benefit
If you have children under the age of 18, you have the possibility to get child benefit. The grant is usually paid every three month to your NemKonto.
If the parents live separately, the grant will be paid to the parent who lives together with the child/children.
You will also have the opportunity to apply for other different kinds of benefits, concerning being a parent.
Receiving child benefit depends on many different rules. To get more specific details and information about whether you are entitled to the benefits, please contact Citizen Service. Here we will provide individual guidance and inform you about the conditions, that must be met.
The payment of the allowance benefit will end the day the child turns 18 years old.
The State is paying child benefit to all families in Denmark, to help cover some of the extra costs associated with being a family.
Applying for a loan or housing subsidy
If you are moving to a rented apartment you can apply for a deposit loan and for housing subsidy. You must bring documents concerning your income and the lease contract and then complete an application form.
The municipality will calculate, depending on you economic and social situation, whether you are entitled for the loan and the housing subsidy or not. The calculation is based on:
- The number of people living in the apartment
- The size of the apartment
- The rent
- The size of the total household earnings.
You are required to pay back the loan, normally by paying monthly instalments. In some occasions the municipality will accept a special agreement on the repayment of the loan.
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Complaints
In Denmark, we have rules on how the public authorities are to treat citizens. If you want to complain about a decision, you must follow the appeal instructions in the decision, within the area you wish to complain about.
You are always welcome to contact The Municipality of Struer with your complaints or other inquiries.
Access to your data
As a citizen, you have the right to know what information the municipality holds about you. For example, in association with an application. You may ask the municipality to correct or even delete the data, if it appears that they are incorrect.
The law concerning personal data helps to create greater transparency in the way public authorities treat personal data.
The municipality is obliged to treat the registered information they have about you with confidentiality. The same applies to the authorities and institutions which exchange information with the municipality.
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